manage our business based on three important customer service driven concepts:

1) “Our reputation is everything”… Every customer that we service will play an important role in our future success. We must treat every customer with the same respect in which we would want to be treated. The amount of customer referral business we receive is the measuring stick to the service we provide. Adopting the latest technology and having a multitude of products and programs will enable us to say “yes” to more borrowers. After all, that’s why we are in business.

2) “Teamwork”…. “More we and less us”… “More us and less them”. These are two principles that we live by at RMS. Everyone is responsible for ensuring superior customer service, even if your Mortgage Consultant is unavailable, someone else is always willing to help in any way possible. Exhibiting a positive attitude everyday means everything!

3) “No surprises at settlement”… Many of the loans that we close at Residential & FreshStart Mortgage Solutions are preceded by a “house call” by one of our experienced mortgage consultants. At the appointment, several options are proposed and recommendations are made based on what is most important to you the customer. RMS insists on putting all proposals in writing so that communication is clear and that a trust is built between our customers and our company. Our sales staff has been trained to keep all clients informed throughout the loan process.

At Residential & FreshStart Mortgage Solutions we realize that closing a mortgage loan is a major financial decision. Clear communication eliminates confusion and eases concerns about qualifying for a loan. All of our clients are kept informed of any unexpected changes in their proposed loan when it happens so that there are “no surprises at settlement”.